Privacy Policy

This Privacy Policy describes how norielle-edmonton (“we”, “us”, “our”, or the “Site”) collects, uses, and discloses personal information when you visit, engage with, or make a purchase through https://norielle-edmonton.com (the “Site”), or when you otherwise communicate with us (together, the “Services”).

In this policy, “you” and “your” mean any person whose personal information we handle, including customers, website visitors, and others who interact with the Services.

By using or accessing the Services, you confirm that you understand and accept the practices explained in this Privacy Policy. If you do not agree, you must stop using the Services.

Information We Collect

When you use or access our Services, we may collect the following types of personal information.

Device Information

Examples include browser type, IP address, time zone, cookies, and browsing activity.
We use this information to present the website correctly, maintain performance, and improve the overall shopping experience.

Order Information

Examples include your full name, billing and shipping address, payment details, email address, and phone number.
This information is used to process purchases, complete orders, manage payments, and provide customer support.

Customer Support Information

This includes information you provide when contacting our support team.
We use it to answer questions, resolve concerns, and improve our services.

Use of Personal Information

We use your personal information to:

Process and complete orders

Provide order updates and respond to customer inquiries

Review transactions for fraud prevention and security purposes

Send marketing communications in line with your preferences

Disclosure of Personal Information

We may share your personal information with trusted third parties in the following situations:

With service providers that help operate our business, including payment providers, shipping carriers, and IT services

With e-commerce and marketing platforms such as Shopify, according to their own privacy policies

When you request or authorize us to share information through third-party integrations

With affiliated companies when required for internal business purposes

To comply with legal obligations, enforce agreements, or in connection with business transactions such as mergers or acquisitions

Data Disclosures Within the Past 12 Months

Within the past 12 months, we may have disclosed the following categories of personal information for business purposes:

Identifiers such as contact and account details

Commercial information including purchase history and order details

Internet activity related to how users interact with the website

Recipients may include service providers, marketing partners, and affiliated companies.

We do not use sensitive personal information to make assumptions about individuals.

User-Generated Content

If you post reviews, comments, or other content through our Services, that content may become publicly visible. We cannot control how others use publicly shared information and are not responsible for third-party use of such content.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of these websites. We recommend reviewing their privacy policies before sharing personal information.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe a child has provided personal information to us, please contact us so we can remove it.

We do not knowingly sell or share personal information of individuals under 16 years old.

Security & Data Retention

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is completely secure.

We retain personal information only as long as necessary for business purposes, legal obligations, dispute resolution, and enforcement of agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you

Request deletion of your personal information

Correct inaccurate personal information

Request transfer of your personal information

Object to or limit certain types of processing

Withdraw consent where applicable

Appeal decisions related to your requests

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our messages. Please note that we may still send transactional or service-related communications.

To process certain requests, we may ask you to verify your identity. Authorized representatives may also submit requests on your behalf with appropriate documentation.

Complaints

If you have questions or concerns regarding how we handle your personal information, please contact us. You also have the right to file a complaint with your local data protection authority.