Returns & Refunds Policy

This Returns & Refunds Policy applies to all purchases made through norielle-edmonton via http://norielle-edmonton.com.

For any questions regarding this policy, please contact us at:
info@norielle-edmonton.com

This policy does not affect your statutory rights under applicable consumer protection laws.

 

 

1. Order Cancellation

1.1 Cancellation Within 24 Hours

Orders may be canceled within 24 hours of payment confirmation, provided the order has not yet entered processing or shipment. In such cases, a full refund will be issued to the original payment method.

1.2 Cancellation Within 48 Hours

If cancellation is requested within 48 hours of payment and the order has already entered processing, we reserve the right to deduct up to 10% of the total order value to cover administrative, handling, and processing costs.

1.3 Orders Already Shipped

Once an order has been dispatched to the shipping carrier, it can no longer be canceled. Customers must wait to receive the goods and follow the return procedure outlined below.

 

 

2. Return Eligibility

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return:

  • The item must be unused, unworn, and in original condition.

  • The item must not be washed, altered, damaged, or soiled.

  • All original tags and labels must remain attached.

  • The item must be returned in its original packaging where reasonably possible.

We reserve the right to refuse returns that do not meet these conditions.

Returns sent without prior written authorization from norielle-edmonton will not be accepted.

 

 

3. Return Procedure

Before returning any product, customers must contact us at:
info@norielle-edmonton.com

Upon approval, return instructions will be provided. Items returned without authorization may be refused or returned to sender at the customer’s expense.

We strongly recommend using a trackable shipping service. norielle-edmonton is not responsible for returns lost in transit.

 

 

4. Refund Processing

Once the returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued within 3 business days to the original payment method.

Shipping fees (where applicable) are non-refundable unless the return is due to our error.

We reserve the right to reduce the refund amount if the returned item shows signs of use beyond reasonable inspection.

 

 

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, you must notify us within 48 hours of delivery and provide clear photographic evidence.

Upon verification, we will offer:

  • A full refund, or

  • A replacement at no additional cost.

In such cases, return shipping costs will be covered by norielle-edmonton.

 

 

6. Return Shipping Responsibility

If the return is initiated for personal reasons (e.g., change of mind, sizing issue, preference), the customer is responsible for return shipping costs.

If the return is due to our error, we will cover reasonable return shipping costs.

Return shipping fees are non-refundable unless required by law.

 

 

7. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return. This includes items that:

  • Show signs of wear

  • Have been washed

  • Are missing original tags

  • Are returned beyond the 30-day return period

 

 

8. Liability Limitation

norielle-edmonton is not liable for:

  • Delays caused by shipping carriers

  • Packages lost due to incorrect address information provided by the customer

  • Returns lost in transit without tracking confirmation

 

 

9. Policy Updates

We reserve the right to amend this Returns & Refunds Policy at any time. The version published on our website at the time of purchase shall apply.